Flexible
Full refund up to 24 hours before departure. No refund within 24 hours. The service fee is non-refundable.
Before you book
Cancellation Policies
Understand how cancellations and refunds work before you book.
Each vessel sets one of the cancellation policies below. The policy that applies to your trip is shown on the experience and at checkout. Refund windows are measured from the booking start time.
Non-Refundable
No refunds for any cancellation, including the service fee.
Moderate
Full refund up to 7 days before departure. 50% refund up to 3 days before. No refund within 3 days. The service fee is non-refundable.
Strict
50% refund up to 7 days before departure. No refund within 7 days. The service fee is non-refundable.
Extenuating circumstances
Bookings affected by named storms, unsafe weather declared by the captain, or a vessel becoming unavailable are handled outside the standard policy — contact support and we will work with you and the owner on a fair resolution.
Owner cancellations
If an owner cancels a confirmed booking, you are refunded in full. Repeated owner cancellations may result in penalties and reduced listing visibility.