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VesselParty Cancellation Policy

Version 1.0 – Effective January 2026

1. Overview

VesselParty allows Providers to choose from three cancellation policies when listing a vessel experience: Flexible, Moderate, or Strict. These policies determine how cancellations and refunds are handled. Users must review the applicable policy before booking. Force majeure and weather-related exceptions may apply.

2. Cancellation Policies

2.1 Flexible

  • Full refund for cancellations made more than 24 hours before the experience start time.
  • No refund for cancellations made within 24 hours of the experience start time.

2.2 Moderate

  • Full refund for cancellations made more than 5 days before the experience start time.
  • 50% refund for cancellations made between 2 and 5 days before the experience start time.
  • No refund for cancellations made within 48 hours of the experience start time.

2.3 Strict

  • Full refund for cancellations made more than 30 days before the experience start time.
  • 50% refund for cancellations made between 14 and 30 days before the experience start time.
  • No refund for cancellations made within 14 days of the experience start time.

3. Provider Cancellations

If a Provider cancels a confirmed booking, the User will receive a full refund. Frequent cancellations by Providers may result in penalties, including account suspension or removal from the platform.

4. Weather and Force Majeure

If an experience is canceled due to weather conditions or events beyond reasonable control (force majeure), VesselParty may issue full or partial refunds regardless of the chosen cancellation policy. Final determination is at VesselParty's sole discretion.

5. Refund Process

Refunds are issued to the original payment method within 5–10 business days. Processing time may vary depending on the financial institution.

6. Disputes

Users or Providers may dispute a cancellation or refund by submitting a request to support@vesselparty.com within 48 hours of the scheduled experience time. VesselParty will investigate and issue a final decision.